Europcar invites unemployed youth to apply for its Car Rental Call Centre Agent Learnership in Bruma, Johannesburg. The programme combines practical workplace experience with learning towards a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.
This learnership opportunity runs for six months and is suitable for applicants with Matric or an equivalent qualification. Applications close on 12 November 2026.
Quick Key Details
| Detail | Information |
| Employer | Europcar, part of Motus Corporation |
| Position | Learnership: Car Rental – Call Center Agent |
| Business Unit | Europcar |
| Division | Rental |
| Location | Bruma, Johannesburg, Gauteng |
| Contract Type | Fixed term |
| Duration | Six months |
| Qualification Offered | Contact Centre and Business Process Outsourcing Support |
| Qualification Level | NQF Level 3 |
| Minimum Education | Grade 12 or equivalent |
| Age Requirement | 19–25, with possible flexibility |
| Employment Status | Unemployed and available full time |
| Driver’s Licence | Advantageous |
| Closing Date | 12 November 2026 |
| Application Method | Online |
About the Learnership
The Europcar learnership gives unemployed youth an opportunity to develop customer service skills while gaining experience in the car rental industry.
Learners will receive exposure to call centre operations, reservations, rental administration and sales support. They must complete the classroom learning, assessments and workplace activities required for the qualification.
Who Should Apply
This opportunity is suitable for unemployed applicants who enjoy communicating with customers, resolving queries and working in a busy service environment.
Candidates must be available full time for the six-month programme and willing to work shifts, weekends, public holidays and overtime.
Minimum Requirements
Applicants must:
- Be unemployed.
- Be available full time for the duration of the learnership.
- Be between 19 and 25 years old, although flexibility may apply depending on circumstances.
- Have a Grade 12 or Matric qualification or equivalent.
- Be proficient in English.
- Have basic computer literacy, including Microsoft Office, email and internet applications.
- Be willing to undergo criminal and credit checks in line with company policy.
- Be willing to work shifts, weekends, public holidays and overtime.
Advantageous Requirements
The following will be advantageous:
- A valid driver’s licence.
- Proficiency in additional South African languages.
Learnership Responsibilities
Successful candidates must:
- Complete the qualification requirements within the prescribed timeframes and standards.
- Attend classroom training sessions.
- Participate in workplace learning activities.
- Complete assessments and assignments.
- Compile portfolios of evidence.
- Fulfil practical workplace requirements.
Call Centre Duties
Learners will gain experience in:
- Answering incoming customer calls professionally.
- Processing vehicle rental reservations, amendments, extensions and cancellations.
- Responding to questions about vehicle availability, prices, products, promotions and company policies.
- Providing customers with product and service information.
- Resolving complaints and escalating complex matters.
- Following up on customer requests and outstanding queries.
- Meeting call quality, productivity and service standards.
- Maintaining accurate customer records.
- Updating information on company systems.
- Building positive customer relationships.
Required Skills and Competencies
Applicants should demonstrate:
- Good communication and listening skills.
- Customer service and selling skills.
- The ability to identify customer needs.
- Attention to detail and accuracy.
- Time management.
- Adaptability and the ability to learn quickly.
- Patience and tolerance.
- The ability to build rapport.
- Respect for rules and procedures.
Personal Attributes
Europcar is looking for candidates who are:
- Customer focused.
- Target orientated.
- Reliable and consistent.
- Observant.
- Resilient under pressure.
- Positive and self-motivated.
- Confident.
- Able to work in a team.
- Committed to honesty and integrity.
Qualification and Programme Duration
The learnership runs for six months.
The programme is designed to provide practical experience and a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.
Learners must meet the required learning and assessment standards.
Required Documents
Prepare an updated CV containing your contact details, qualifications and relevant skills.
Have the following documents available if requested through the application portal:
- Identity document.
- Matric certificate or equivalent qualification.
- Driver’s licence, if applicable.
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WhatsApp | Join Our ChannelHow to Apply
Submit your application through the official Europcar recruitment portal.
- Open the vacancy link below.
- Confirm the title Learnership: Car Rental – Call Center Agent | Europcar, Bruma, Zulberg.
- Read the full requirements.
- Select Apply.
- Register or sign in as instructed.
- Complete the application and upload the requested documents.
- Review your information and submit before the deadline.
Apply for the Europcar Call Centre Learnership
Closing Date
12 November 2026
Application Feedback
Motus states that applicants who do not receive feedback within three weeks of submitting their application should consider their applications unsuccessful.
Submitting a CV or receiving an acknowledgement does not guarantee selection or employment.
Frequently Asked Questions
1. Where is the Europcar learnership based?
The learnership is based in Bruma, Johannesburg, Gauteng.
2. How long does the programme last?
The programme runs for six months on a fixed term contract.
3. What qualification is required to apply?
Applicants need Grade 12, Matric or an equivalent qualification.
4. What is the age requirement?
The age range is 19 to 25. Europcar notes that flexibility may apply depending on circumstances.
5. Is a driver’s licence compulsory?
No. A valid driver’s licence is listed as advantageous.
6. Do applicants need previous experience?
Applicants must meet the stated education, availability and skills requirements.
7. What qualification does the learnership offer?
The programme offers a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support at NQF Level 3.
8. Will learners work weekends or shifts?
Yes. Applicants must be willing to work shifts, weekends, public holidays and overtime.
9. When do applications close?
Applications close on 12 November 2026. Apply online through the official Europcar recruitment portal.
Sources and References
Disclaimer
Career27 is an independent career information platform and does not recruit or select applicants for Europcar or Motus Corporation. Applications must follow the employer’s official recruitment instructions. Never pay anyone who promises to secure a learnership placement.
