Tracker Connect invites unemployed South African graduates to apply for its Customer Experience Graduate Programme in Gauteng. Successful candidates will gain practical experience, coaching and structured workplace exposure within the company’s Customer Experience Centre.
This graduate development opportunity runs for 12 months and offers a stipend to assist with basic expenses. Applications are open to qualifying graduates aged 18 to 35 and close on 11 November 2026.
Quick Key Details
| Detail | Information |
| Employer | Tracker Connect |
| Programme | Customer Experience Graduate Programme |
| Listing Reference | track_001771 |
| Location | Gauteng |
| Industry | IT and Internet |
| Job Category | Call Centre and Telesales |
| Contract Type | Fixed term |
| Programme Duration | 12 months |
| Minimum Qualification | Completed relevant National Diploma or Degree |
| Age Requirement | 18–35 years |
| Employment Status | Unemployed |
| Previous Experience | No previous formal work experience |
| Remuneration | Stipend |
| Additional Benefits | None |
| Employment Equity | Yes |
| Application Method | Online |
| Closing Date | 11 November 2026 |
About the Programme
The Customer Experience Graduate Programme provides structured workplace experience for graduates interested in customer service and business operations.
Participants will receive coaching and practical exposure within Tracker’s Customer Experience Centre. The programme covers customer engagement, communication, product knowledge, sales support and customer relationship management.
Who Should Apply
This opportunity is suitable for unemployed graduates who enjoy helping customers, communicating with people and resolving queries.
Applicants must have completed a relevant National Diploma or Degree. They must also have no previous formal work experience and must not be studying full time.
Qualifying Fields of Study
Applicants must hold a completed National Diploma or Degree in one of the following fields:
- Business Management.
- Business Administration.
- Industrial Psychology.
- Information Systems.
- Data Analytics.
- Human Resource Management.
- Sales and Marketing.
- Customer Relationship Management.
- Other relevant or equivalent Commerce qualifications.
Minimum Requirements
Applicants must:
- Be South African citizens.
- Have a valid South African identity document.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full time.
- Have no previous formal work experience.
- Be computer literate.
- Have completed a qualification in one of the relevant fields listed above.
Key Outputs and Learning Areas
During the programme, participants will develop competencies in:
- Resolving customer enquiries effectively at the first point of contact.
- Capturing and updating customer information.
- Providing professional customer service.
- Handling customer queries and electronic communication.
- Understanding Tracker’s products, services and systems.
- Upselling and cross selling relevant products and services.
- Understanding invoices, adjustments, advance payments, credit notes and payment allocations.
- Supporting initiatives that maintain accurate and reliable data.
- Contracting and scheduling.
- Solving problems and managing customer relationships.
Required Skills and Competencies
Tracker is looking for candidates who demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Strong communication and interpersonal skills.
- Customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem solving ability.
- Teamwork and collaboration.
- The ability to work in a multi-skilled and fast-paced environment.
Stipend and Benefits
Successful candidates will receive a minimal stipend to help cover basic expenses during the 12-month programme.
Required Documents
Prepare an updated CV containing your contact information, qualifications and relevant skills.
Have the following documents available to support your application if requested:
- Valid South African identity document.
- National Diploma or Degree certificate.
- Academic transcript.
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WhatsApp | Join Our ChannelHow to Apply
Submit your application through Tracker’s official recruitment portal.
- Open the official vacancy link below.
- Confirm the title Customer Experience Graduate Programme and reference track_001771.
- Select the application option.
- Register or sign in as instructed.
- Complete the required information and upload the requested documents.
- Review your application for accuracy.
- Submit before the closing date.
Apply for the Tracker Customer Experience Graduate Programme
Closing Date
11 November 2026
Employment Equity and Application Feedback
Preference will be given to applicants from designated groups in line with Tracker’s policies.
If you are not contacted within four weeks, consider your application unsuccessful.
Frequently Asked Questions
1. Where is the programme based?
The advertised location is Gauteng. The advert does not specify an exact workplace address.
2. How long does the programme last?
The programme runs for 12 months on a fixed term contract.
3. What qualification do I need?
You need a completed National Diploma or Degree in one of the advertised fields or another relevant or equivalent Commerce qualification.
4. Can I apply with Matric only?
No. This graduate programme requires a completed relevant National Diploma or Degree.
5. What is the age requirement?
Applicants must be between 18 and 35 years old.
6. Can applicants with previous formal work experience apply?
The advert requires applicants to have no previous formal work experience.
7. Can full time students apply?
No. Applicants must not be studying full time.
8. Will successful candidates receive a stipend?
Yes. A minimal stipend will help cover basic expenses. The amount is not disclosed and no additional benefits apply.
9. What experience will participants gain?
Participants will gain exposure to customer service, query resolution, customer information management, sales support, contracting, scheduling and business systems.
10. When do applications close and how do I apply?
Applications close on 11 November 2026. Apply through Tracker’s official recruitment portal using reference track_001771.
Sources and References
Disclaimer
Career27 is an independent career information platform and does not recruit or select applicants for Tracker Connect. Applications must follow Tracker’s official recruitment instructions. Never pay anyone who promises to secure a graduate programme placement.
