Tracker Connect invites unemployed South African youth to apply for its Call Centre/Control Centre Learnership in Gauteng. The programme runs for 12 months and combines structured learning with practical workplace experience.
This learnership opportunity is suitable for Matric holders aged 18 to 35 who have no previous formal work experience and are not studying full time. Applications close on 11 November 2026.
Quick Key Details
| Detail | Information |
| Employer | Tracker Connect |
| Programme | Call Centre/Control Centre Learnership |
| Listing Reference | track_001769 |
| Location | Gauteng |
| Industry | IT and Internet |
| Job Category | Call Centre and Telesales |
| Contract | Fixed term |
| Duration | 12 months |
| Minimum Qualification | Matric |
| Age Requirement | 18–35 years |
| Experience | No previous formal work experience |
| Qualification Credits | 132 credits |
| Employment Equity | Yes |
| Application Method | Online |
| Closing Date | 11 November 2026 |
About the Learnership
Successful candidates will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres.
Participants will gain workplace exposure in customer engagement, communication, sales support, problem solving and business systems. The programme aims to develop skills and practical experience that support future employability.
The learning programme leads to a full qualification comprising 132 credits, combining structured unit standard based learning with practical workplace experience. The advert does not specify the qualification title or NQF level.
Who Should Apply
This opportunity is intended for unemployed young South Africans who enjoy helping customers and want to develop professional customer service skills.
Applicants must meet the academic requirements, have basic computer literacy and be willing to learn in a busy team environment.
Minimum Requirements
Applicants must:
- Be South African citizens with valid South African identity documents.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full time.
- Have no previous formal work experience.
- Have basic computer literacy.
Academic Requirements
Applicants must have:
- Matric.
- A minimum of Level 4 in English.
- A pass in Mathematics or Mathematical Literacy.
Important: The advert requires Level 4 for English. For Mathematics or Mathematical Literacy it requires a pass.
Learning Areas and Key Outputs
The programme will develop participants’ ability to:
- Resolve customer enquiries effectively at the first point of contact.
- Capture and update customer information accurately.
- Provide professional customer service.
- Handle customer queries and electronic communication.
- Understand Tracker products, services and systems.
- Upsell and cross sell relevant products and services.
- Understand invoices, adjustments, advance payments, credit notes and payment allocations.
- Support data integrity initiatives.
- Assist with contracting and scheduling.
- Apply problem solving and customer relationship management skills.
Required Skills and Competencies
Tracker is looking for candidates who demonstrate:
- A passion for customer service.
- A professional and positive attitude.
- Strong communication and interpersonal skills.
- Customer focus.
- Attention to detail.
- Willingness and ability to learn.
- Adaptability and resilience.
- Problem solving ability.
- Teamwork and collaboration.
- The ability to work in a multi-skilled and fast-paced environment.
Stipend and Benefits
A minimal stipend will be provided to help cover basic expenses during the 12-month learnership.
No additional benefits apply for the duration of the programme.
Required Documents
Prepare an updated CV containing your contact details, qualifications and relevant skills.
Have your valid South African ID and Matric certificate available to support the information in your application. Upload documents according to the official portal’s instructions.
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WhatsApp | Join Our ChannelHow to Apply
Submit your application through Tracker’s official recruitment portal.
- Open the official vacancy using the link below.
- Confirm the title Call Centre/Control Centre Learnership and reference track_001769.
- Select the application option.
- Register or sign in as instructed.
- Complete the required information and upload the requested documents.
- Review your application and submit it before the deadline.
Apply for the Tracker Call Centre and Control Centre Learnership
Closing Date
11 November 2026
Submit your application before the closing date and confirm that the listing remains open when applying.
Employment Equity and Application Feedback
Preference will be given to applicants from designated groups in line with Tracker’s policies.
If you are not contacted within four weeks, consider your application unsuccessful.
Frequently Asked Questions
1. Where is the Tracker learnership based?
The location is Gauteng. The listing does not provide a specific workplace address.
2. How long does the learnership last?
The programme runs for 12 months.
3. What qualification do I need to apply?
You need Matric with a minimum of Level 4 in English and a pass in Mathematics or Mathematical Literacy.
4. Can I apply with Mathematical Literacy?
Yes. A pass in Mathematical Literacy is accepted as an alternative to Mathematics.
5. What is the age requirement?
Applicants must be between 18 and 35 years old.
6. Is previous work experience required?
No. Applicants must have no previous formal work experience.
7. Can full time students apply?
No. Applicants must not be studying full time.
8. Will successful applicants receive a stipend?
Yes. A minimal stipend will help cover basic expenses. The amount is not specified and no additional benefits apply.
9. What qualification does the programme offer?
Tracker describes it as a full qualification worth 132 credits. The qualification title and NQF level are not stated.
10. When do applications close and how do I apply?
Applications close on 11 November 2026. Apply through Tracker’s official recruitment portal using reference track_001769.
Sources and References
Disclaimer
Career27 is an independent career information platform and does not recruit or select applicants for Tracker Connect. Applications must follow Tracker’s official recruitment instructions. Never pay anyone who promises to secure a learnership placement.
