FAIS Ombud was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances.
Placement: Pretoria
Job Type: Contract
Remuneration: Market Related
Duration – Twelve (12) months.
- Supply Chain Management Graduate Trainee
Job Ref No: REC25_08
Department: Supply Chain Management
Industry: Supply Chain
Job Description
In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Training Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market.
Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Supply Chain Department and exposed to various competency-based training.
Benefits of the programme:
- Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
- Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
- Opportunity to be part of an established statutory office and a Mentorship Programme.
Requirements:
- Diploma (NQF 6) or Degree (NQF 7) in Supply Chain Management or Logistics.
- South African citizen with a valid South African Identity document.
- Passion for public service and an interest/desire to work in the Financial Sector.
- Strong academic background and high levels of integrity.
- Must be able to work in a stressful environment, willing to learn and work extra hours.
- Energetic, self-driven and deadline driven.
- Must be computer literate.
Key Performance Areas:
Demand Planning: Forecasting and anticipating customer demand to ensure adequate inventory and production levels.
Supplier Selection: Choosing reliable and cost-effective suppliers.
Negotiation and Contract Management: Establishing favorable terms with suppliers.
Supplier Performance Monitoring: Tracking supplier performance to ensure quality and on-time delivery.
COMPLETE YOUR ONLINE APPLICATION HERE
- Marketing and Communication Graduate Trainee
Job Ref No: REC25_06
Department: Case Management
Industry: PR/Communications/Journalism/Media and Promotions
Key Performance Areas:
Content Creation: Develop engaging and compelling content for various marketing channels, including social media, emails, and promotional materials.
Social Media Management: Assist in managing and growing our social media presence by creating and curating relevant content.
Campaign Support: Collaborate with the marketing team to support the planning and execution of marketing campaigns.
Market Research: Conduct research to identify market trends, competitor activities, and customer preferences.
Communication Coordination: Work closely with the communications team to ensure consistent and effective messaging across all channels.
Outreach Programmes: Plan and coordinate outreach initiatives to engage with the community, partners, and target audience.
Requirements:
- Diploma (NQF 6) or Degree (NQF 7) in Marketing, Communications, Journalism or related field.
- South African citizen with a valid South African Identity document.
- Passion for public service and an interest/desire to work in the Financial Sector.
- Strong academic background and high levels of integrity.
- Must be able to work in a stressful environment, willing to learn and work extra hours.
- Energetic, self-driven and deadline driven.
- Must be computer literate.
COMPLETE YOUR ONLINE APPLICATION HERE
- Adjudication Graduate Trainee
Job Ref No: REC25_05
Department: Adjudication
Industry: Legal
Key Performance Areas:
Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
Stakeholder Engagement: Interact respectfully with all parties involved in the process.
Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
Confidentiality: Maintain the security and confidentiality of case information.
Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.
Communication: Clearly articulate rulings and explain legal concepts effectively.
Job Requirements:
- South African citizen with a valid South African Identity document.
- LLB degree.
- PLT (Practical Legal Training) will be an advantage.
- Passion for public service and an interest/desire to work in the Financial Sector.
- Strong academic background.
- Must be able to work in a stressful environment, willing to learn and work extra hours.
- Energetic, self-driven and deadline driven.
- Must be computer literate.
COMMPLETE YOUR ONLINE APPLICATION HERE
Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified. Recommended candidates will be required to undergo a comprehensive background check, which may include security screening and verification of credentials.
FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.
Due Date: 15 April 2025.
Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.
