MEM-GP
Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
You will be working for a company that is over 100 years old with strong values which are customer centric. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply. Applications must be submitted on the following link and must be accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered. Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.
Work Level
Junior
Job Type
Contract
Salary
Market Related
Duration
9 – 12 Months
EE Position
Yes
How to Apply
Applications must be accompanied by copies of a comprehensive CV, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records).
NB. Use the links given below to Apply
Location: Johannesburg, Gauteng
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: North West
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Centurion, Gauteng
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Mpumalanga
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Kwazulu Natal
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Eastern Cape
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Free State
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Location: Western Cape
Apply Online for the AVBOB Mutual Assurance: Graduate Internships
Please note:
- Only suitably qualified applicants who have NOT previously served as Interns, will be considered.
- Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.
