iTOO is inviting unemployed South African youth to apply for its 12-month Insurance Learnership Programme 2026 in Johannesburg.
A total of 16 learner positions are available. Successful applicants will complete structured theoretical training while gaining practical workplace experience across insurance operations such as claims, policy servicing, underwriting and retentions. Participants will work towards a nationally recognised Short-Term Insurance qualification at NQF Level 5.
The programme is open to South African citizens by birth who are between 18 and 30 years old. Applicants must not be formally employed, registered for post-Matric studies or have completed a previous learnership.
iTOO Insurance Learnership Programme Overview
| Employer or business unit: iTOO
| Programme: Insurance Learnership Programme 2026
| Reference number: HOL260730-2
| Job classification: Learner
| Job grade: B4
| Department: Talent Hub
| Job family: Operations including Claims, Policy Servicing, Underwriting and Retentions
| Number of positions: 16
| Duration: 12 months
| Qualification: Short-Term Insurance qualification
| NQF level: Level 5
| Placement: Johannesburg, Gauteng
| Experience required: None
| Age requirement: 18 to 30 years
| Best Before: 7 August 2026
| Remuneration: Not stated in the supplied advertisement
About the iTOO Insurance Learnership
The programme is designed to help previously disadvantaged South African youth enter the short-term insurance industry.
It combines:
- Structured theoretical learning
- Workplace-based training
- Formal assessments
- Practical exposure to insurance operations
- Customer service experience
- Product and process learning
- Professional development
Learners will gain experience in a professional working environment while completing an accredited insurance qualification.
The programme may be particularly valuable for candidates who want to build careers in financial services, insurance administration, claims, underwriting, policy servicing, risk and customer support.
Financial Overview
- The supplied advertisement does not state the monthly learner stipend.
- Applicants should not rely on unverified amounts shared through social media, messaging groups or unofficial career websites.
Candidates who progress to the interview or offer stage should request written confirmation of:
- Monthly stipend
- Payment dates
- Statutory deductions
- Contract start and end dates
- Working hours
- Leave conditions
- Attendance requirements
- Study and assessment obligations
- Transport responsibilities
- Any insurance or employee benefits
Because the programme is based in Johannesburg applicants should consider whether they can cover daily costs such as:
| Expense: Financial consideration
| Transport: Applicant should budget for daily travel
| Meals: No meal allowance was confirmed
| Accommodation: No accommodation support was stated
| Mobile data: May be needed for communication and study
| Professional clothing: May be required for the workplace
| Study participation: Learners must complete all assessments and training activities
The learner stipend should be treated as temporary programme support rather than a permanent salary.
Qualification Earned
Successful learners will work towards a:
Occupational or Accredited Short-Term Insurance Qualification at NQF Level 5
The qualification may provide learners with foundational knowledge and workplace competence in:
- Short-term insurance
- Insurance operations
- Customer service
- Claims processes
- Policy administration
- Underwriting support
- Regulatory compliance
- Risk awareness
- Insurance products
- Professional communication
Learners must complete all required assessments, workplace activities and training interventions to successfully finish the programme.
Eligibility Requirements
Applicants must:
- Be South African citizens by birth
- Be between 18 and 30 years old
- Be unemployed
- Not be engaged in post-Matric studies
- Not be formally employed
- Never have completed a previous learnership
- Have Grade 12 with Mathematics
- Have effective written English communication skills
- Have effective verbal English communication skills
- Possess basic computer skills
- Be able to use Microsoft Excel
- Be able to use Microsoft Outlook
- Be available for the full 12-month programme
- Meet the qualification requirements
- Be willing to complete all training and workplace assessments
No previous work experience is required.
Educational Requirements
Applicants must have completed Grade 12 with Mathematics.
They must also have completed at least one of the following:
- Certificate, Diploma or Degree in Cybersecurity
- Certificate, Diploma or Degree in Digital Forensics
- Qualification in a related Information Technology field
- Drone Operations certification
- Related Drone Technology certification
- Certificate, Diploma or Degree in Law
- Post-Matric qualification in any other field
Applicants with an incomplete tertiary qualification may also be considered.
This means the programme is not limited to insurance graduates. Candidates from technology, law, drone-related studies and other post-Matric fields may apply if they meet the remaining requirements.
Who Should Apply?
The programme may suit:
- Unemployed graduates
- Young people with incomplete tertiary studies
- Cybersecurity graduates
- Digital Forensics graduates
- Information Technology graduates
- Law graduates
- Drone Operations certificate holders
- Drone Technology candidates
- Graduates from other fields
- First-time learnership applicants
- Candidates interested in financial services
- Young people interested in insurance operations
Applicants should have a strong willingness to learn and be comfortable working with customer, policy and business information.
Duties and Responsibilities
Complete Allocated Work
Learners will be expected to:
- Complete tasks assigned by the department
- Meet quality standards
- Work accurately
- Meet productivity requirements
- Contribute to departmental operations
- Support broader business objectives
Provide Customer Service
Learners must:
- Deliver professional service to internal customers
- Assist external customers where required
- Follow agreed service standards
- Respond to queries on time
- Resolve requests where possible
- Refer complex matters to the appropriate employee
Communicate Professionally
Successful learners will communicate with:
- Customers
- Colleagues
- Supervisors
- Business partners
- Other stakeholders
Communication must be clear, respectful, accurate and professional.
Follow Policies and Regulations
Learners must comply with:
- Company policies
- Departmental procedures
- Compliance requirements
- Insurance industry regulations
- Confidentiality standards
- Ethical requirements
Develop Insurance Knowledge
Participants will be expected to learn and apply knowledge relating to:
- Insurance products
- Departmental procedures
- Business processes
- Customer service
- Industry practices
- Compliance
- Workplace systems
This knowledge will be developed through formal training and practical experience.
Work With Team Members
Learners must collaborate with colleagues and stakeholders to achieve:
- Departmental targets
- Service standards
- Training objectives
- Business goals
- Workplace learning outcomes
Protect Confidential Information
Participants will handle customer and company information responsibly.
They must maintain:
- Confidentiality
- Integrity
- Professional judgement
- Data accuracy
- Compliance with information-handling rules
Complete Learnership Requirements
Learners must:
- Attend training
- Complete assessments
- Participate in workplace learning
- Submit required activities
- Meet academic deadlines
- Take responsibility for personal development
- Complete the full learnership programme
Support Business Operations
Learners may also perform other reasonable duties linked to:
- Operational requirements
- Departmental support
- Workplace learning
- Programme objectives
Insurance Operations Exposure
The programme’s job family includes several important areas of short-term insurance.
Claims
- Claims operations generally deal with requests submitted after an insured event or loss.
Learners may gain exposure to:
- Claims administration
- Document checking
- Customer communication
- Claims data capturing
- Query management
- Claims progress tracking
- Policy information
- Record keeping
Policy Servicing
Policy servicing supports customers throughout the life of an insurance policy.
Exposure may include:
- Updating customer details
- Maintaining policy records
- Responding to policy queries
- Processing amendments
- Checking documentation
- Supporting policy administration
- Communicating changes
Underwriting
Underwriting involves assessing insurance risks and determining suitable policy conditions.
Learners may develop awareness of:
- Risk information
- Customer profiles
- Insurance terms
- Policy conditions
- Data accuracy
- Supporting documentation
- Risk assessment processes
Retentions
Retention teams support customers who may be considering cancelling or changing their policies.
Workplace learning may involve:
- Understanding customer concerns
- Communicating policy benefits
- Handling service queries
- Referring complex cases
- Maintaining professional customer relationships
- Supporting customer retention processes
The exact placement and responsibilities will depend on iTOO’s operational needs.
Knowledge and Competencies Required
Relationship Management
Applicants should be able to:
- Build professional relationships
- Work well with colleagues
- Communicate with customers
- Maintain positive stakeholder relationships
- Resolve routine issues respectfully
Self-Management
Candidates should demonstrate:
- Time management
- Workload organisation
- Personal discipline
- Reliability
- Ability to meet deadlines
- Ownership of assigned tasks
Communication
Applicants should be able to:
- Communicate clearly
- Write professional emails
- Prepare accurate documents
- Listen carefully
- Respond to queries appropriately
- Use professional language
Professionalism
Successful candidates should show:
- Sound judgement
- Initiative
- Self-motivation
- Discipline
- Strong work ethic
- Professional conduct
- Accountability
Data Accuracy
Learners must be able to:
- Capture information accurately
- Maintain correct records
- Check details
- Identify errors
- Follow data-processing procedures
- Protect confidential information
Adaptability
Candidates should be able to:
- Respond to changing business needs
- Adjust to new training requirements
- Learn new systems
- Accept feedback
- Work in different operational areas
Teamwork
Learners should:
- Work collaboratively
- Support colleagues
- Build positive relationships
- Participate in team activities
- Contribute to shared goals
Positive Attitude
Applicants should demonstrate:
- Enthusiasm
- Energy
- Willingness to learn
- Proactive behaviour
- Interest in insurance
- Commitment to programme completion
Integrity and Confidentiality
Learners must:
- Handle information responsibly
- Follow company policies
- Maintain customer confidentiality
- Act ethically
- Protect business information
- Report concerns appropriately
Skills Learners May Gain
Insurance Skills
- Short-term insurance knowledge
- Claims administration
- Policy servicing
- Underwriting support
- Customer retention
- Insurance regulations
- Product knowledge
- Operational processing
Customer Service Skills
- Query resolution
- Customer communication
- Relationship management
- Service-level awareness
- Professional telephone communication
- Written correspondence
- First-contact support
Administrative Skills
- Data capturing
- Record management
- Document processing
- Microsoft Excel
- Microsoft Outlook
- Filing
- Work allocation
- Quality checking
Compliance Skills
- Regulatory awareness
- Confidentiality
- Data protection
- Policy compliance
- Ethical conduct
- Risk awareness
- Accurate information handling
Professional Skills
- Time management
- Teamwork
- Problem-solving
- Communication
- Adaptability
- Accountability
- Attention to detail
- Professionalism
- Self-management
Career Opportunities After Completion
Experience gained through the programme may support applications for entry-level positions such as:
- Insurance Administrator
- Claims Administrator
- Policy Servicing Administrator
- Underwriting Assistant
- Retentions Consultant
- Customer Service Consultant
- Insurance Operations Assistant
- Policy Administrator
- Claims Support Officer
- Insurance Data Capturer
- Client Services Administrator
- Junior Insurance Consultant
- Compliance Administrator
- Risk Administration Assistant
With experience and additional qualifications learners may progress towards careers such as:
- Claims Consultant
- Claims Assessor
- Underwriter
- Insurance Broker
- Risk Analyst
- Compliance Officer
- Policy Servicing Specialist
- Insurance Team Leader
- Retentions Specialist
- Insurance Operations Manager
Completing the learnership does not guarantee permanent employment.
Documents to Prepare
The supplied advertisement does not include a complete document list.
Applicants should prepare commonly requested documents such as:
- Updated CV
- South African identity document
- Matric certificate
- Certificate, Diploma or Degree
- Academic transcript
- Proof of incomplete tertiary studies where applicable
- Drone Operations or Drone Technology certificate where applicable
- Supporting computer certificates
- Proof of address where requested
Applicants must follow the document instructions shown on the official recruitment page.
Application Tips
Match Your Qualification to the Requirements
Clearly state your completed or incomplete post-Matric qualification near the top of your CV.
Examples include:
- Diploma in Cybersecurity
- Degree in Law
- Certificate in Drone Operations
- Incomplete Diploma in Information Technology
- Bachelor’s Degree in another field
Highlight Mathematics
- Because Grade 12 Mathematics is compulsory include it clearly in the education section of your CV.
- Do not replace Mathematics with Mathematical Literacy unless the official application platform confirms that it is accepted.
Show Computer Skills
List practical skills such as:
- Microsoft Excel
- Microsoft Outlook
- Email communication
- Data capturing
- Spreadsheet use
- Online systems
- Document management
Explain Why You Want an Insurance Career
Your CV profile or motivation should explain:
- Why insurance interests you
- Why you want to complete the NQF Level 5 qualification
- How your current qualification may support insurance work
- Which skills you want to develop
- Your willingness to complete the full 12 months
Confirm Your Eligibility
Before applying check that you:
- Are between 18 and 30
- Are unemployed
- Are not studying
- Have never completed a learnership
- Are a South African citizen by birth
- Have Grade 12 Mathematics
- Hold or have started a post-Matric qualification
Apply Early
- Applications close soon. Submit before the final day to avoid technical problems.
Where to Apply
Applications must be submitted through the official recruitment platform carrying the iTOO learnership vacancy.
Search using:
Job Title: Learnership
Reference Number: HOL260730-2
Business Unit: iTOO
Placement: Johannesburg
Complete the online application and upload all documents requested on the official vacancy page.
NB: Do not pay anyone to apply for the programme.
Best Before: 7 August 2026 Late applications may not be considered.
Applicants should save or screenshot the application confirmation after submitting.
Frequently Asked Questions
How many positions are available?
- There are 16 learner positions.
Where is the learnership based?
- The programme is based in Johannesburg, Gauteng.
How long is the learnership?
- The programme runs for 12 months.
What qualification will learners receive?
- Successful learners will work towards a nationally recognised Short-Term Insurance qualification at NQF Level 5.
Is work experience required?
- No. No previous work experience is required.
What is the age requirement?
- Applicants must be between 18 and 30 years old.
Can employed applicants apply?
- No. Applicants must not be formally employed.
Can current students apply?
- No. Applicants must not be engaged in post-Matric studies.
Can someone with an incomplete tertiary qualification apply?
- Yes. The advertisement states that applicants may have an incomplete tertiary qualification.
Can someone who completed a previous learnership apply?
- No. Applicants must not have completed a previous learnership.
Is Matric required?
- Yes. Applicants need Grade 12 with Mathematics.
Is Mathematical Literacy accepted?
- The supplied advertisement specifically states Mathematics. It does not confirm Mathematical Literacy as an alternative.
Which post-Matric qualifications are accepted?
- Applicants may hold qualifications in Cybersecurity, Digital Forensics, Information Technology, Drone Operations, Drone Technology, Law or any other field.
Must applicants be South African citizens?
- Yes. Applicants must be South African citizens by birth.
Is a stipend offered?
- The supplied advertisement does not state the stipend amount.
Does the programme guarantee permanent employment?
- No permanent employment guarantee is stated.
When do applications close?
- Applications close on 7 August 2026.
Editorial Policy
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Disclaimer: Information was accurate according to the vacancy details supplied. Applicants should confirm the current vacancy status, learner stipend, application documents and programme conditions through the official recruitment platform before applying.
