The successful intern will join the Claims Department and provide administrative support that helps the company process claims efficiently. This opportunity may be particularly suitable for candidates who require Work Integrated Learning to complete a diploma or degree. Applicants need Matric with strong English and Mathematical Literacy as well as a relevant tertiary qualification.
Limited general administration experience of up to six months is acceptable.
FEM Claims Financial Services Programme Overview
| Employer: FEM
| Position: Claims Intern
| Business unit: Claims Department
| Division: FEM Internships, Learnerships and YES Programme
| Industry: Financial Services
| Functional area: Administration
| Placement: Johannesburg, Gauteng
| Programme duration: 12 months
| Employment type: Internship
| Experience required: 0 to 6 months in general administration
| Qualification: Relevant diploma or degree
| WIL preference: Yes
| Best Before: 31 July 2026
| Remuneration: Not stated
About the FEM Claims Internship
The FEM Claims Internship is designed to give an early-career candidate practical exposure to claims administration within the financial services sector. The intern will support the department with activities that help claims move through the required process accurately and on time.
Claims departments assess and process requests submitted by policyholders, employers, service providers or other eligible parties. Accurate administration is important because claims may involve financial payments, medical information, supporting documents and legal or policy requirements.
This exposure may help the successful candidate understand:
- How claims are registered
- How supporting documents are checked
- How claim information is captured
- How outstanding information is followed up
- How claim records are maintained
- How customer or stakeholder queries are handled
- How claims progress is monitored
- How financial services procedures are applied
Financial Overview
- FEM has not included a stipend or salary amount in the supplied vacancy information.
- Applicants should not budget around figures shared by unofficial social media pages.
Candidates invited to an interview or offered a placement should request written confirmation of:
- Monthly stipend or salary
- Payment dates
- Tax deductions where applicable
- Contract start and end dates
- Working hours
- Leave arrangements
- Transport responsibilities
- Workplace attendance requirements
- Any available employee benefits
Although remuneration has not been disclosed the programme may provide valuable financial services experience that can strengthen future applications in insurance, claims, administration and customer service.
Eligibility Requirements
Applicants should meet the following minimum criteria:
- Hold a Matric certificate
- Have strong English
- Have strong Mathematical Literacy or Mathematics ability
- Hold a relevant diploma or degree
- Have between zero and six months of general administration experience
- Have good verbal communication skills
- Have good written communication skills
- Have good time-management ability
- Be available for the complete 12-month internship
- Be able to work in Johannesburg
Preference will be given to candidates who require Work Integrated Learning.
What Is Work Integrated Learning?
- Work Integrated Learning allows students to apply classroom knowledge in a real workplace.
- Some diploma and degree programmes require students to complete a prescribed period of practical experience before they can graduate.
- Candidates who require WIL should clearly state this on their CV and include an official placement letter from their college or university where available.
The letter should normally confirm:
- The qualification being studied
- The practical training requirement
- The required duration
- The type of workplace exposure needed
- The institution’s contact information
Relevant Qualifications
The employer has requested a relevant diploma or degree but has not listed specific fields.
Qualifications that may relate to claims administration include:
- Insurance
- Risk Management
- Financial Management
- Business Administration
- Office Administration
- Public Management
- Legal Studies
- Accounting
- Human Resources Management
- Healthcare Administration
- Business Management
- Related commercial qualifications
Applicants should verify their eligibility through the official vacancy page.
Duties and Responsibilities
- The advertisement states that the intern will support the Claims Department to ensure efficient claims processing.
- Specific duties were not fully listed. Based on the stated purpose the workplace exposure may include the following support activities.
Claims Administration
The intern may assist with:
- Registering new claims
- Capturing claim information
- Updating claim records
- Sorting supporting documents
- Checking whether required documents have been submitted
- Filing claim correspondence
- Tracking claim progress
- Referring incomplete matters to the appropriate employee
Document Management
Claims processing depends on accurate documentation.
The intern may help:
- Scan documents
- Upload files to internal systems
- Name and organise electronic records
- Maintain physical files where required
- Check that documents are readable
- Match documents to the correct claim
- Protect confidential information
Data Capturing
The intern may capture:
- Claimant information
- Policy or account details
- Incident information
- Contact details
- Supporting-document status
- Payment-related information
- Notes from communication with stakeholders
Accuracy is important because incorrect information can delay claim decisions or payments.
Query Handling
The intern may provide basic administrative assistance with:
- Telephone queries
- Email correspondence
- Requests for outstanding documents
- Claim-status enquiries
- Internal departmental queries
- Referring complex matters to experienced claims employees
Claims Tracking
The intern may help monitor:
- Outstanding documentation
- Claims awaiting assessment
- Claims requiring follow-up
- Turnaround times
- Escalated cases
- Completed claims
- Files requiring review
General Administration
Other possible responsibilities include:
- Preparing reports
- Updating spreadsheets
- Scheduling meetings
- Maintaining departmental records
- Supporting filing systems
- Preparing correspondence
- Assisting with routine office duties
- Completing tasks assigned by the Claims team
The exact responsibilities will depend on FEM’s operational requirements and the intern’s level of training.
Skills Participants May Gain
Claims Skills
- Claims registration
- Claims administration
- Claims tracking
- Supporting-document review
- Case-file management
- Query handling
- Claims-process awareness
Financial Services Skills
- Insurance administration
- Financial record keeping
- Confidential information handling
- Customer-service standards
- Compliance awareness
- Payment-process exposure
- Risk awareness
Administrative Skills
- Data capturing
- Filing
- Document control
- Record management
- Email communication
- Report preparation
- Microsoft Office
- Spreadsheet management
Professional Skills
- Communication
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Accountability
- Organisation
- Professional conduct
- Working under pressure
Why English and Mathematics Matter
Claims employees regularly work with written documents, figures and financial information.
Strong English skills may help the intern:
- Read claim forms
- Understand correspondence
- Communicate with customers
- Prepare clear notes
- Follow written procedures
- Draft professional emails
Mathematical ability may support:
- Checking amounts
- Reviewing financial figures
- Understanding calculations
- Comparing records
- Identifying numerical errors
- Preparing basic reports
Career Opportunities After Completion
Experience gained through the programme may support future applications for roles such as:
- Claims Administrator
- Junior Claims Assessor
- Insurance Administrator
- Claims Clerk
- Claims Support Officer
- Policy Administrator
- Financial Services Administrator
- Customer Service Consultant
- Medical Claims Administrator
- Legal Claims Assistant
- Data Capturer
- Office Administrator
- Client Services Administrator
With additional experience and qualifications candidates may progress into:
- Claims Assessor
- Claims Consultant
- Senior Claims Administrator
- Claims Team Leader
- Insurance Underwriter
- Risk Officer
- Claims Manager
- Compliance Officer
- Insurance Operations Specialist
Permanent employment after the internship is not guaranteed.
Career and Financial Value
Claims administration experience can be useful across several industries including:
- Insurance
- Medical schemes
- Banking
- Employee compensation
- Legal services
- Healthcare
- Road accident claims
- Financial services
- Risk management
Claims professionals help organisations evaluate financial liability, maintain accurate records and provide fair service to claimants.
NB: A candidate who develops strong administrative, analytical and customer-service skills may become competitive for broader roles in insurance operations and financial services.
Documents to Prepare
Applicants should prepare:
- Detailed and updated CV
- Certified copy of South African ID where requested
- Certified Matric certificate
- Diploma or degree certificate
- Academic transcript
- Official WIL placement letter where applicable
- Proof of current registration where applicable
- Supporting administrative or computer certificates
- Professional references
The advert specifically requests a detailed CV.
NB: Applicants should follow all document instructions displayed on the official application platform.
Application Tips
- State Your WIL Requirement Clearly
- Candidates who require Work Integrated Learning should place this information near the top of the CV.
A suitable line is:
- Work Integrated Learning Required: 12 Months
- Also include the institution’s placement letter where the application system allows it.
Tailor Your CV to Claims Administration
Highlight relevant skills such as:
- Data capturing
- Filing
- Customer service
- Document management
- Microsoft Office
- Financial administration
- Communication
- Attention to detail
- Handling confidential information
Include Limited Experience
- The employer accepts zero to six months of general administration experience.
Applicants can include experience from:
- Vacation work
- Part-time employment
- Volunteering
- Campus administration
- Reception duties
- Community projects
- Academic projects
- Job-shadowing
Highlight English and Mathematical Ability
- Include your Matric subjects and results where they support the application.
Check Contact Details
Confirm that your:
- Cellphone number is active
- Email address is correct
- Location is clearly stated
- Voicemail is professional
Apply Before Close of Business
- The advertisement states that applications must be submitted by close of business on 31 July 2026.
- Do not wait until the final hours because the online system may become busy or unavailable.
Where to Apply
Applications should be submitted through the official recruitment platform carrying the FEM Claims Intern vacancy.
Search for:
- Claims Intern
Employer:
- FEM
Placement
- Johannesburg, Gauteng
Applicants must submit a detailed CV and any other documents requested on the official application page.
PS: Do not pay anyone for application access, interview consideration or placement.
Best Before: 31 July 2026 at close of business Late applications may not be considered.
Candidates should submit early and retain confirmation that the application was successfully completed.
Frequently Asked Questions
Where is the internship based?
- The internship is based at FEM’s Head Office in Johannesburg, Gauteng.
How long is the programme?
- The internship runs for 12 months.
Which department will the intern join?
- The successful applicant will work in the Claims Department.
What qualification is required?
- Applicants need a relevant diploma or degree.
Is Matric required?
- Yes. Applicants must have Matric with strong English and Mathematical Literacy or Mathematics ability.
Is previous experience required?
- Applicants may have between zero and six months of general administration experience.
Can candidates without work experience apply?
- Yes. The minimum experience level includes candidates with no previous formal experience.
Who will receive preference?
- Preference will be given to candidates who require Work Integrated Learning.
What will the intern do?
- The intern will support the Claims Department to help ensure efficient claim processing.
Is a stipend stated?
- No remuneration amount appears in the supplied advertisement.
Is permanent employment guaranteed?
- No permanent position is guaranteed.
How must applicants apply?
- Candidates should submit a detailed CV through the official recruitment platform advertising the FEM vacancy.
When do applications close?
Applications close on 31 July 2026 at close of business.
Editorial Policy
Career27 publishes independently written internship, learnership and employment information based on vacancy details released by employers and recognised recruitment platforms. Our articles explain qualification requirements, workplace exposure, financial considerations and application procedures without guaranteeing selection, remuneration or permanent employment.
Where an employer has not published a stipend or detailed list of duties we state this clearly and distinguish confirmed information from likely workplace exposure. Applicants should verify all details through the official FEM vacancy page before submitting personal documents. Career27 does not charge job seekers to access opportunity information and is not involved in candidate selection.
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Disclaimer: Vacancy information was accurate when supplied. Applicants should confirm the current listing, application method, stipend and document requirements through FEM’s official recruitment platform before applying.
