South African youth with customer service or retail experience have a new opportunity to build a career in the Business Process Outsourcing (BPO) industry. Digital Solutions Group is recruiting unemployed young people for its Customer Care Agent Learnership 2026, offering successful candidates a fixed-term learnership with a monthly stipend of R5 000.
The programme is designed to provide practical workplace experience in customer care while helping learners develop the communication and problem-solving skills needed to succeed in call centres and customer support environments.
Digital Solutions Group Customer Care Agent Learnership 2026 Overview
| Programme: Customer Care Agent Learnership
| Employer: Digital Solutions Group
| Industry: Business Process Outsourcing (BPO)
| Placement: Milnerton, Western Cape
| Monthly Stipend: R5 000
| Programme Type: Fixed-Term Learnership
| Best Before: 16 July 2026
About the Learnership
The Customer Care Agent Learnership is designed to prepare young South Africans for careers in customer support and the Business Process Outsourcing industry. Participants will receive practical workplace training while learning how to manage customer enquiries professionally through inbound customer service channels.
The programme is ideal for candidates who already have customer service or retail experience and want to transition into the growing call centre and customer support sector.
Why This Learnership Is Worth Applying For
The customer service industry continues to create employment opportunities across sectors such as:
- Banking
- Insurance
- Telecommunications
- Retail
- E-commerce
- Government services
- Customer support centres
This learnership provides valuable workplace experience that can strengthen your CV and improve future employment opportunities.
Monthly Stipend
Successful learners will receive:
- R5 000 per month
The advertised amount is a fixed monthly stipend.
What You Will Learn
Participants will receive practical exposure to:
- Customer care
- Inbound customer support
- Complaint handling
- Customer queries
- Customer compliments
- Service request management
- Professional communication
- Customer Relationship Management (CRM) systems where applicable
- Problem-solving
- Workplace professionalism
The programme focuses on delivering excellent customer experiences while maintaining professional service standards.
Digital Solutions Group Customer Care Agent Learnership Key Responsibilities
Successful learners may assist customers with:
- General enquiries
- Product or service information
- Customer complaints
- Customer compliments
- Service-related issues
- Call logging
- Customer record updates
- Escalating unresolved issues
- Maintaining professional communication
Digital Solutions Group Customer Care Agent Learnership Minimum Requirements
Applicants must:
- Be South African citizens
- Be between 18 and 27 years old
- Be unemployed
- Live in the Western Cape
- Have completed Matric with English and Mathematics
- Have at least two years of customer care experience in customer service or retail
- Have no previous Business Process Outsourcing (BPO) experience
- Not have completed a learnership previously
- Have strong spoken and written English skills
- Be able to travel to Century City and Mutual Park in Cape Town
- Be willing to work shifts, weekends, public holidays and after-hours when required
Advantageous Skills
The following will be beneficial:
- Customer Relationship Management (CRM) system experience
- Excellent communication skills
- Strong customer service abilities
- Professional telephone etiquette
- Problem-solving skills
- Time management
- Teamwork
Who Should Apply?
This opportunity is ideal for:
- Unemployed youth
- Retail assistants
- Customer service consultants
- Frontline customer service staff
- Sales assistants
- Client service representatives
- Individuals wanting to enter the BPO industry
Applicants should already have customer-facing experience but must not have previously worked in the Business Process Outsourcing environment.
Shift Requirements
Successful applicants must be willing to work:
- Day shifts
- Evening shifts
- Weekend shifts
- Public holidays
- After-hours schedules
Shift flexibility is essential because customer support operations often run beyond normal office hours.
Benefits of the Learnership
Participants will benefit from:
- Monthly stipend of R5 000
- Practical workplace experience
- Exposure to the BPO industry
- Customer service training
- Professional communication skills
- Workplace mentoring
- Improved employability
- Industry-recognised workplace experience
Documents to Prepare
Applicants should have:
- Updated Curriculum Vitae (CV)
- South African ID
- Matric certificate
- SARS or tax confirmation
- Supporting employment history
- Contactable references where available
Ensure all information is accurate before completing your online application.
Tips for a Strong Application
To improve your chances of success:
- Clearly highlight your customer service experience.
- Include retail or client service responsibilities on your CV.
- Emphasise your communication skills.
- Demonstrate your ability to work under pressure.
- Ensure your contact details are correct.
- Submit your application well before the closing date.
How to apply for Digital Solutions Group Customer Care Agent Learnership
Applications must be submitted through the official online application portal provided by Digital Solutions Group.
Before submitting your application:
- Update your CV.
- Verify your work experience.
- Ensure all personal details are accurate.
- Complete every section of the online application.
Late applications may not be considered.
Best Before: 16 July 2026.
Interested candidates are encouraged to submit their applications as early as possible.
Frequently Asked Questions
How much is the monthly stipend?
- Successful learners will receive R5 000 per month.
Where is the learnership based?
- The programme is based in Milnerton, Western Cape.
Who can apply?
- South African citizens aged 18 to 27 years who are unemployed, live in the Western Cape and have at least two years of customer service or retail experience.
Is previous call centre experience required?
- No. In fact, applicants must not have previous Business Process Outsourcing (BPO) experience.
What qualification is required?
Applicants must have completed Matric with English and Mathematics.
Why This Opportunity Stands Out
Customer service remains one of South Africa’s largest employment sectors, with demand continuing to grow across retail, banking, insurance and telecommunications. The Digital Solutions Group Customer Care Agent Learnership gives young people the opportunity to convert existing retail or customer service experience into valuable BPO industry exposure while earning a monthly stipend.
