Job seekers with legal qualifications and experience in complaints management now have an exciting opportunity to join the South African Board for Sheriffs (SABFS). The organisation is currently recruiting a Complaints Assistant on a permanent basis at its Midrand offices in Gauteng.
This opportunity is ideal for law graduates and legal professionals seeking experience within regulatory compliance, complaints administration, governance, dispute resolution, and public service environments.
SABFS Complaints Assistants Vacancies Overview
| Position: Complaints Assistant
| Employer: South African Board for Sheriffs (SABFS)
| Placement: Midrand, Gauteng
| Employment Type: Permanent
| Salary: Market Related
| Best Before: 15 June 2026
| Reporting To: Complaints Officer
About the South African Board for Sheriffs
The South African Board for Sheriffs (SABFS) is responsible for maintaining professional standards within the sheriffs’ profession while promoting access to justice and strengthening governance within South Africa’s legal system.
The Board oversees various functions relating to sheriffs and aims to improve accountability, service delivery, training standards, and public trust. To support these objectives, SABFS is seeking a dedicated and service-oriented professional to assist with complaints handling, case administration, and stakeholder engagement.
Why Complaints Management Careers Are Growing
Across South Africa, organisations are investing heavily in:
- Customer experience management
- Governance and compliance
- Consumer protection
- Risk management
- Regulatory oversight
- Dispute resolution
These areas are particularly important within:
- Insurance companies
- Banks and financial institutions
- Legal firms
- Government entities
- Medical schemes
- Regulatory bodies
NB: Professionals with complaints management experience often progress into compliance, legal advisory, risk management, and governance careers.
SABFS Complaints Assistants Vacancies Key Responsibilities
The successful candidate will support the Complaints Officer and assist with the administration of complaints received by the Board.
Responsibilities include:
Complaints Administration
- Receiving complaints and enquiries via email, telephone, and in person
- Assisting members of the public with lodging complaints
- Recording and categorising complaints
- Allocating complaints to relevant administrators
- Acknowledging receipt of complaints and enquiries
Case Tracking and Reporting
- Monitoring complaint progress
- Maintaining complaints schedules
- Assisting with case updates
- Supporting reporting and documentation processes
Stakeholder Engagement
- Liaising with internal departments
- Gathering supporting information and documents
- Assisting complainants with updates
- Escalating complex matters when necessary
Governance and Compliance
- Ensuring adherence to internal procedures
- Maintaining confidentiality of sensitive information
- Supporting corporate governance objectives
- Assisting with records management and administration
SABFS Complaints Assistants Vacancies Minimum Qualifications and Experience
Applicants must possess:
Educational Requirements
- Relevant Legal Degree (LLB) or equivalent qualification
Experience Requirements
- 1 to 2 years’ experience in complaints handling or related environments
Personal Attributes
- Empathetic and patient approach
- Professional conduct
- Strong ethical standards
- Customer-focused mindset
Required Skills and Competencies
Successful candidates should demonstrate:
Communication Skills
- Excellent verbal communication
- Written communication skills
- Interpersonal effectiveness
- Customer service orientation
Administrative Skills
- Record keeping
- Case administration
- Document management
- Data capturing
Technical Skills
- MS Office proficiency
- Microsoft Excel skills
- Case management systems
- Computer literacy
Professional Skills
- Problem solving
- Analytical thinking
- Time management
- Organisational skills
- Ability to prioritise workloads
Career Opportunities After This Role
The Complaints Assistant position provides valuable experience that can lead to careers in:
| Career Path | Industry |
| Compliance Officer | Banking & Insurance |
| Legal Advisor | Corporate & Government |
| Risk Analyst | Financial Services |
| Governance Specialist | Public Sector |
| Customer Relations Manager | Insurance |
| Regulatory Compliance Officer | Financial Services |
| Dispute Resolution Officer | Legal Sector |
| Case Management Specialist | Regulatory Bodies |
PS: These fields often attract strong salaries due to increasing regulatory requirements across industries.
Why Legal and Compliance Skills Are Valuable
South Africa’s financial and insurance sectors continue to expand their compliance and governance functions due to:
- Consumer protection regulations
- Risk management requirements
- POPIA compliance
- Financial sector regulations
- Corporate governance obligations
NB: This has created strong demand for professionals with legal, complaints management, and compliance experience.
How to apply SABFS Complaints Assistants Vacancies
- Follow application portal provided below
- Attach supporting documents
- Complete all required fields
- Apply as instructed
APPLY HERE FOR SABFS COMPLAINTS ASSISTANTS VACANCIES
Applicants must submit:
- Comprehensive CV
- Certified copy of ID
- Certified copies of qualifications
Best Before: 15 June 2026
Crucial Matters:
- Late applications may not be considered.
- Only shortlisted candidates will be contacted.
- Applicants who do not receive feedback within four weeks after the closing date should consider their applications unsuccessful.
- The South African Board for Sheriffs encourages applications from persons with disabilities.
- Employment equity principles may be considered during the recruitment process.
Frequently Asked Questions (FAQs)
Is this a permanent position?
- Yes. The Complaints Assistant role is a permanent appointment.
Where is the position located?
- The role is based in Midrand, Gauteng.
What qualification is required?
- Applicants must hold a relevant Legal Degree (LLB) or equivalent qualification.
How much experience is needed?
- A minimum of 1 to 2 years’ experience in complaints handling is required.
Is the salary disclosed?
- The position offers a market-related remuneration package.
When is the closing date?
- Applications close on 15 June 2026.
Career27 Insight
The South African Board for Sheriffs Complaints Assistant vacancy presents an excellent opportunity for legal graduates and early-career professionals looking to gain valuable experience in complaints management, governance, compliance, and stakeholder engagement.
