Details:
- Due Date: 27 February 2025
- Reference No: MMH250221-4
- Position Type: Temporary
- Role Family: Operations
- Cluster: Metropolitan Life
- Remote Opportunity: Some of the time
- Placement: Midrand, Gauteng, South Africa
Introduction:
Join Metropolitan, one of South Africa’s most esteemed financial services brands with a rich 125-year legacy. Metropolitan is dedicated to empowering communities through accessible financial solutions.
Operating across South Africa and extending to seven African countries, we aim to promote financial wellness among low-income clients. If you are passionate about learning and development and want to make an impact, we invite you to apply for the Learning & Development Intern position.
Role Purpose:
To effectively deliver engaging learning experiences that enable individuals, teams, and business performance.
Minimum Requirements:
- 6 months to 1 year experience in learning facilitation or tutoring (preferred).
- Exposure to the insurance or financial services environment (preferred).
- A degree in Human Resources, Learning and Development, or a related field.
- Matric or equivalent.
- Valid driver’s license.
- Strong facilitation, verbal, and written communication skills.
- Proficient in MS Office and numeracy.
- Ability to plan, organize, and understand people.
- Knowledge of skills development, adult learning principles, learning lifecycle, and business processes.
- Understanding of the insurance industry and its regulations.
Duties & Responsibilities:
Internal Process:
- Deliver learning events and interventions aligned to business needs.
- Take ownership of the entire learning experience to ensure active engagement and achievement of learning goals.
- Provide feedback on learning events and engage with stakeholders to stay updated on subject matter.
- Adapt facilitation methods to accommodate diverse learning styles.
- Communicate logistics and requirements for smooth execution of learning interventions.
- Gather evaluations and feedback to compile relevant reports.
- Maintain accurate records and administer assessments to determine learner competence.
- Identify post-learning initiatives to embed and enhance learning.
Client:
- Provide expert advice to clients and stakeholders, maintaining strong relationships.
- Deliver on service level agreements to manage client expectations effectively.
- Recommend improvements for client service and ensure fair treatment.
- Contribute to a culture of rewarding relationships, feedback, and exceptional service.
People:
- Develop productive relationships with peers and stakeholders to influence change positively.
- Continuously update knowledge of industry standards and legislation.
- Share and implement innovative ideas to enhance learning experiences.
- Take ownership of your career development.
Finance:
- Identify solutions for cost-effectiveness and operational efficiency.
- Manage resources responsibly and communicate risk identification recommendations.
Competencies:
- Examining Information: Analyze and process information; seek solutions to problems.
- Documenting Facts: Write fluently and logically focus on finding facts.
- Interacting with People: Show enthusiasm and focus on networking.
- Articulating Information: Present clearly and confidently.
- Empowering Individuals: Inspire and motivate others in their development.
- Understanding People: Listen actively and show empathy.
- Team Working: Collaborate effectively and encourage team contributions.
- Meeting Timescales: Be punctual, reliable, and focused on deadlines.
How to Apply:
If you’re ready to embark on an exciting learning and development journey with Metropolitan, please:
COMPLETE YOUR APPLICATION HERE
Join us in our mission to empower individuals and strengthen communities through effective learning and development!
