FlySafair has announced exciting employment opportunities for aspiring customer service professionals with the opening of six permanent Call Centre Agent positions at its Head Office in Bonaero Park, Johannesburg.
FlySafair Call Centre Agents Vacancy Overview
| Employer: FlySafair
| Position: Call Centre Agent
| Ref No: callcentre_agent4
| Placement: Bonaero Park Johannesburg
| Employment Type: Permanent
| Industry: Aviation
| No of Vacancies: x6
| Salary: Market Related
| Best Before: 12 June 2026 |
About FlySafair
FlySafair has become one of South Africa’s most popular airlines due to its affordable flights, extensive route network and commitment to customer service. The airline continues to create employment opportunities across various departments including aviation operations, customer service, administration, engineering and flight operations.
Working within the aviation industry offers valuable experience in a fast paced environment that prioritises customer satisfaction, communication and operational excellence.
Purpose of the Call Centre Agent Role
The Call Centre Agent serves as one of the first points of contact between FlySafair and its passengers. Successful candidates will assist customers with bookings, flight enquiries, schedule changes and service related concerns while ensuring a professional customer experience.
This role requires strong communication skills, patience and the ability to perform effectively in a busy customer service environment.
FlySafair Call Centre Agents Key Responsibilities
The successful candidate will be responsible for:
Customer Support
- Receiving inbound customer calls
- Assisting passengers with enquiries
- Providing flight related information
- Explaining airline procedures and processes
Problem Resolution
- Assisting with delays and cancellations
- Handling customer concerns professionally
- Resolving service related issues
- Providing accurate information and guidance
Communication Duties
- Communicating with customers verbally
- Responding to written customer enquiries
- Maintaining professionalism during customer interactions
- Handling confidential information responsibly
Team Collaboration
- Working effectively within a customer care team
- Supporting operational requirements
- Participating in shift work schedules
- Maintaining service standards during peak periods
FlySafair Call Centre Agents Minimum Requirements
Applicants must meet the following requirements:
| Education: Grade 12 or Equivalent
| Experience: 1 to 4 Years Call Centre Experience
| Communication: Excellent English Communication Skills
| Computer Skills: Strong Computer Literacy
| Criminal Record: Must Have None
| Credit Record: Must Have None
| Availability: Must Work Weekends and Public Holidays
Added Advantage
The following may strengthen an application:
- Travel related qualification
- Tourism qualification
- Aviation related studies
- Own transport
Desired Personal Attributes
FlySafair is looking for candidates who possess:
- Excellent customer service skills
- Professionalism
- Reliability
- Patience
- Assertiveness
- Conflict resolution abilities
- Strong time management
- Trustworthiness
- Ability to work under pressure
- Strong focus and concentration
NB: These qualities are highly valued within customer service, banking, insurance and corporate contact centre environments.
Working Hours and Shift Schedule
The role operates on a shift basis.
Possible shifts include:
| Shift | Time |
| Shift 1 | 07:00 – 16:00 |
| Shift 2 | 08:00 – 17:00 |
| Shift 3 | 09:00 – 18:00 |
| Shift 4 | 10:00 – 19:00 |
Important Note
Shifts include:
- Weekends
- Public holidays
- Extended operational hours when required
Applicants should be comfortable with flexible scheduling.
Why Call Centre Experience Remains Valuable
Customer service and call centre experience continue to be highly sought after across multiple industries including:
- Aviation
- Banking
- Insurance
- Telecommunications
- Retail
- Financial Services
NB: Professionals who develop strong communication and customer relationship skills often progress into supervisory, training, quality assurance and management positions.
Career Growth Opportunities
Experience gained at FlySafair may lead to opportunities such as:
| Career Path | Industry |
| Customer Service Supervisor | Aviation |
| Customer Experience Specialist | Travel |
| Operations Coordinator | Airline Industry |
| Quality Assurance Agent | Contact Centre |
| Reservations Consultant | Tourism |
| Customer Relations Officer | Corporate Sector |
The aviation industry provides valuable exposure to customer service excellence and operational processes.
Tips for a Strong Application
To improve your chances of being shortlisted:
- Highlight call centre experience on your CV.
- Emphasise customer service achievements.
- Include communication and conflict resolution skills.
- Demonstrate computer literacy.
- Mention travel or tourism related qualifications.
- Ensure your employment history is accurate and updated.
Important Application Information
Applicants should note:
- Email applications will not be accepted.
- Preference may be given to under-represented designated groups.
- Only shortlisted candidates will be contacted.
- If no response is received within two weeks after the closing date, applicants should consider their application unsuccessful.
FlySafair reserves the right not to fill the position based on operational requirements.
How to apply for FlySafair Call Centre Agents Vacancy
- Follow the application portal provided below
- Attach supporting documents
- Complete all required fields
- Apply as instructed
APPLY HERE FOR FLYSAFAIR CALL CENTRE AGENTS VACANCY
Frequently Asked Questions
How many vacancies are available?
- FlySafair is recruiting six Call Centre Agents.
Is previous call centre experience required?
- Yes. Applicants should have between one and four years of call centre experience.
Is Matric required?
- Yes. Grade 12 or an equivalent qualification is required.
Are weekends included?
- Yes. Successful candidates must be willing to work weekends and public holidays.
Is a travel qualification necessary?
- No. However, a travel related qualification will be advantageous.
What is the closing date?
- Applications close on 12 June 2026.
Final Thoughts
The FlySafair Call Centre Agent Vacancy 2026 offers an excellent opportunity for customer service professionals looking to establish or grow their careers within South Africa’s aviation industry. With six permanent positions available, candidates who possess strong communication skills, call centre experience and a passion for helping customers are encouraged to apply before the closing date.
