Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.
Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth.
Function: Customer Operations/ Sales/ Finance Operations
Country: South Africa
Office Placement: Johannesburg
Work Place type: Hybrid
- Job Title: Intern – Customer Experience
Key Responsibilities:
What will the programme look like?
The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.
This is a hybrid role – three days per week in our Midrand office.
Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer’s account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation
What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification will be an added advantage
- You must have basic computer skills – Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.
COMPLETE YOUR ONLINE APPLICATION HERE
- Job Title: Sales Intern: Payroll
What will the programme look like?
The role will also include assisting with sales processes such reviewing all opportunities before quoting. Check that correct tax country and branch are specified. Check that the Sales GP on CRM is calculated correctly, creating of new opportunities on CRM, Email queries to address and respond, typing of quotations, follow up with customers to confirm receipt of quotes, Phone customers to confirm appointments, cold calling potential customers, researching their company’s products or services, loading opportunities on various systems.
Summary of the Role
- You will do a search on CRM and sales force to see if an opportunity already exists. If it does, they will just drop the quote on the open opportunities. If there is nothing, the intern will open the opportunity in sales force & CRM, drop the quotation on both systems and phone the customer to confirm receipt of the quotation.
- Forecasting/ACV values/Commission to BP’s, remains the responsibility of the sales colleague as well as any other communication and stage progress on the systems.
- In the case of an opportunity needing to be loaded on Smart sheets, the intern needs to be notified that they must load it in Smart Sheets.
- The confirmation email from smart sheet will be forwarded to the ASM to verify the data. The interns will not load it under their own names, but under the name of the opportunity owner.
- The interns can be used to confirm appointments and when necessary, move out appointments for their Allocated ASM.
- Interns to be trained by their allocated ASM on assisting them with Quotations. Accuracy is still the ownership of the ASM.
- Interns to sit in on certain Sales Demos for exposure. ASMs to arrange.
- Interns to assist with taking minutes during those meetings/demos when needed by their allocated ASM.
- All Interns will assist with Quotations for Runtimes.
- Inside Sales Interns will see to the Lead Allocations Sheet and Business Partner Allocations Sheet.
- Interns should redirect business related queries to the correct department that has incorrectly been directed to Sales.
- Load escalation webforms on behalf of clients.
- Assist ASMs to do research on clients.
- Assist in completing Due Diligence forms with the assistance of allocated ASM.
What will make me successful?
- A grade 12 matric certificate (must have passed accounting)
- A commerce qualification preferably in Accounting or Economics
- Must have basic Microsoft Excel
- A Clear Criminal record
- A proactive and motivated attitude with a strong desire to learn and grow
- Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong organisational skills, with the ability to manage multiple tasks efficiently
- A detail-oriented mind-set, ensuring accuracy and consistency in lead qualification
- Adaptability and a problem-solving mind-set to overcome challenges in a fast-paced sales environment
- Ability to work both independently and collaboratively to support the Customer Service team
COMPLETE YOUR ONLINE APPLICATION HERE
- Job Title: Intern-Finance Operations
Job Description Are you a motivated and number-focused individual who is ready to make a real impact? We are looking for a passionate Financial Operations Interns to join our team at our Midrand Offices. In this role, you will have the opportunity to develop key customer service skills, engage with customers, and gain hands-on experience in a dynamic and fast-paced environment. The purpose of the role is to provide graduates with exposure to various functions within the Order-to-Cash (O2C) process.
What will the programme look like?
The different aspects of the Order-to-Cash process that interns will learn include order compliance, credit notes, debit order management, credit control functions, management of the Accounts Receivable book, cash receipting, cash allocation, and reporting. This role will provide interns with training on all of the Sage systems, i.e. Accpac, Evolution and the different CRMs. Interns will also learn the soft skills required in a corporate role, i.e. time management, planning, email etiquette, customer communication and Excel skills. The role will also entail assistance with the audit requirements and extracting information required by the auditors. Additionally, the role requires involvement in various ad hoc projects during the year as they arise. Success in the role will be dependent on completing the tasks provided and providing feedback to the O2C managers and O2C Lead on a regular basis. Interns will receive formal training and on-the-job training, which will enhance their future careers and will teach them how to work in a high-performing work environment.
Summary of the Role
These activities will be performed during the 12 months, on a rotational basis:
Order compliance
- Learn the requirements for booking a sale
- Investigate sales to ensure compliance to requirements
- Auditors’ sample testing – extract supporting documentation
- Assist with Master data corrections
Debit orders
- Review and action debit order incidents on Netadmin; including debit order queries
- Loading debit orders
- Review rejected debit orders
Credit control function
- Learn how to analyse the Accounts Receivable Ledger
- Phone customers (outbound)
- Contact customers via email
- Assist with inbound calls from customers
- Assist with inbound chats from customers
- Perform debtor’s reconciliations
- Prepare and send dunning (demand letters)
- Attend to customer queries – credit control inbox
- Review the Accounts receivable ledger for bad debt.
- Learn how to identify a bad debt or credit note
- Prepare and process debtors’ journals
Receipting function
- Review and analyse unknown deposits
- Allocate cash on debtor’s account to an invoice.
- Ensure accurate and timely cash allocation.
- Ensure unallocated cash is investigated and allocated accordingly.
- Proactive follow up of unallocated cash.
Reporting function
- Learn the overall reporting for the month end, including KPI’s
- Assist with compilation of month-end reports and KPI’s
- Assist Record to Report function with audit requirements
- Receipting of cash from bank to cashbook ledger
Ad hoc
- Participate in departmental projects as required.
What will make me successful?
- A grade 12 matric certificate
- A commerce qualification preferably in Accounting or Economics
- Must be able to work on Microsoft Excel, any other Accounting Software will be an added advantage
- A Clear Criminal record
- A proactive and motivated attitude with a strong desire to learn and grow
- Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong organisational skills, with the ability to manage multiple tasks efficiently
- A detail-oriented mindset, ensuring accuracy and consistency in lead qualification
- Adaptability and a problem-solving mindset to overcome challenges in a fast-paced sales environment
- Ability to work both independently and collaboratively to support the Customer Service team
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you’ll be sent a video interview to record.
- If your video interview is successful, you’ll be invited to an Assessment Centre
- Successful candidates will join our Intern Programme on 1st October 2025 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com.
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
COMPLETE YOUR ONLINE APPLICATION HERE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
