Job title:
- Customer Services Clerk x100 Posts
- Human Resources Officer x6
Reports to: Team Leader
Business unit: Postbank Operations
Position status: Fixed-Term Contract
Placement:
North West Local Municipalities:
- Dr Ruth Segomotsi Mompati (Ganyesa x 2, Vryburg x 2, Christiana x 2); Ngaka Modiri Molema (Lehurutshe x 2, Delareyville x 2)
- All Provinces
Purpose of the Job
The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers. The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels. Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created – Used —Expired —Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, date privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (60 minutes) and reporting obligations.
Customer Education & Migration oily
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-lime digital activations (device linking, PIN resets).
Best Before: 16 Jan 2026
