Due Date: 31 October 2025
Ref No: COR250806- 1
Job Title: Client Excellence Graduate 2026
Job Type Bracket: Graduate
Placement: South Africa, Western Cape, Claremont
Job Description:
Start your career with purpose, literacy and excellence. We’re looking for service- acquainted, curious graduates who are eager to learn and are ready to develop a meaningful career in the fiscal services industry. However, finance, business wisdom, If you’re presently completing or have lately completed a degree in account.
What makes us different?
- A nurturing culture
- Mentorship and on-going support
- Completely funded training and studies
- A platoon that values your implicit
Our customer Excellence Graduate Programme is designed to prepare you for long- term success. During the 23 months contract, you’ll be placed in either our customer Services or Attestations platoon where your professional growth will be nourished and supported by educated professionals.
Learn further about how each platoon adds value to Coronation below.
Duties and liabilities:
Customer Services
Customer Services is the voice and heart of the particular investments business, icing every commerce with investors, counsels, and walk- in guests reflects Coronation’s commitment to exceptional service. The platoon builds trust by resolving queries, guiding guests through product options, and maintaining accurate data, all of which contribute to long- term customer satisfaction and fidelity.
- Respond to calls, emails, and walk- in queries.
- Handle unit trust, withdrawal, and life product enquiries.
- Give product and investment word to guests and counsels.
- Support guests using Coronation Online Services.
- Resolve complaints within agreed timelines.
- Liaise with counsels, LISPs, and Third- Party directors.
- Maintain accurate customer and counsel records.
- Manage FICA, FAIS, and static customer data compliance.
- Log service issues and escalate where demanded.
- Meet call, dispatch, and service position targets.
- Use the workflow system to manage and track queries.
- Resolve general service- related queries.
Attestations
The Attestations platoon safeguards the integrity of our customer data and investment deals. By icing compliance with fiscal sector regulations and business controls, this platoon plays a crucial part in reducing threat, maintaining nonsupervisory norms, and icing that our guests’ investments are reused directly and on time.
- Validate deals for withdrawal and unit trust products.
- Process counsel operations and check licensing.
- Confirm named deals with guests telephonically.
- Insure compliance with FICA, FAIS, and Regulation 28.
- Work with internal brigades to resolve complex cases.
- Process investments directly and on time.
- Maintain digital records of all customer documents.
- Update customer and counsel data on the workflow system.
- Resolve confirmation and compliance queries.
Ideal Experience:
- This is a graduate occasion, former working experience isn’t needed
Ideal Qualifications:
- A completed bachelorette’s degree in Accounting, Finance, Business Science, Economics, Law, Investment Operation or other Commerce related fields, is needed
Utmost Important trait:
- Customer Centricity
- Literacy Dexterity
- Integrity
Systems Knowledge
- Basic digital knowledge will be salutary
- MS Office exposure will be salutary
COMPLETE YOUR ONLINE APPILCATION HERE
