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City of Johannesburg Municipality: Call Centre Learnership 2024/2025

CAREER27August 30, 2024

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City of Johannesburg Municipality invites South African unemployed graduates to apply for Finance Externship Programme 2024 / 2025.

Externship Application Ending Date: 04 September 2024

Externship Placement: Johannesburg, Gauteng, South Africa

The City of Johannesburg (CoJ) is offering an exciting internship opportunity within its Group Finance Department. This internship is tailored for individuals eager to gain hands-on experience in revenue management and customer relations.

Internship Details

Department: Group Finance
Branch: Customer Relationship Agent: Revenue Call Centre
Designation: Internship: Revenue Call Centre
Duration: Up to 18 months
Stipend: R3,500.00 per month (Basic salary, no benefits)

Minimum Requirements

Education: Grade 12 (NQF level 4)
Residency: Must be a resident of the City of Joburg.

Key Learning Areas

As an Extern, you will be involved in:

Applying standard operational procedures to log revenue account-related queries for all services offered by the City of Joburg, ensuring efficient processing by the relevant departments.
Maintaining electronically based information, data, and records.
Adhering to the Performance Management Policy of the City of Joburg Municipality.
Building and maintaining strong customer relations with RSSC customers, peers, and other internal stakeholders.
Efficiently utilizing operational assets and resources in your area of responsibility, aligning with the City’s policies and legislative framework.

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Leading Competencies

Proficiency in Microsoft Office Applications
Strong problem-solving skills
Good time management
Excellent verbal and written communication skills
Strong interpersonal skills

Core Learning Competencies

Basic understanding of billing concepts and functions
Ability to retain and recall knowledge
Capability to work under pressure
Ability to interpret mathematical information

How to Apply

Interested candidates should submit their applications online via the provided link. Only online applications will be considered.

Apply Here

A Brief History
Johannesburg is the economic powerhouse of South Africa, and southern Africa. Founded in 1886 with the discovery of gold on the Reef, Johannesburg has grown into a world-class city: the provincial capital of Gauteng and the financial centre of the country. It is home to JSE Limited, the largest stock exchange on the continent and the 16th biggest in the world. Johannesburg generates 16.5 percent of the country’s wealth and employs 12 percent of the national workforce. More than 70 percent of South African companies have their headquarters here. The current metropolitan area of Johannesburg – formed in 2000 by the merger of five previously independent municipal areas – covers a total of 1 644km², with an average density of 1 962 persons per km². Johannesburg, with a population of 3,2 million spread across 1 006 930 households, is characterised by its youthful residents, with 42 percent of the population under the age of 24 and 49 percent under the age of 34. The city’s population is also growing, largely as a result of migration from other parts of the country, and the number of households is increasing, placing huge demands on the City’s economic and social infrastructure. It has a financial, municipal, roads and telecommunications infrastructure that matches that of leading world cities, with the City Deep freight terminal – classified as one of the larger inland ports in the world – handling 30 percent of South Africa’s exports. There are 7 519km of roads in Johannesburg, of which 6 614km are tarred. The city also has two active power stations.

A Brief History

Johannesburg is the economic powerhouse of South Africa, and southern Africa.

Founded in 1886 with the discovery of gold on the Reef, Johannesburg has grown into a world-class city: the provincial capital of Gauteng and the financial centre of the country.

It is home to JSE Limited, the largest stock exchange on the continent and the 16th biggest in the world. Johannesburg generates 16.5 percent of the country’s wealth and employs 12 percent of the national workforce. More than 70 percent of South African companies have their headquarters here.
The current metropolitan area of Johannesburg – formed in 2000 by the merger of five previously independent municipal areas – covers a total of 1 644km², with an average density of 1 962 persons per km². Johannesburg, with a population of 3,2 million spread across 1 006 930 households, is characterised by its youthful residents, with 42 percent of the population under the age of 24 and 49 percent under the age of 34. The city’s population is also growing, largely as a result of migration from other parts of the country, and the number of households is increasing, placing huge demands on the City’s economic and social infrastructure. It has a financial, municipal, roads and telecommunications infrastructure that matches that of leading world cities, with the City Deep freight terminal – classified as one of the larger inland ports in the world – handling 30 percent of South Africa’s exports. There are 7 519km of roads in Johannesburg, of which 6 614km are tarred. The city also has two active power stations.