Fixed Term: 18 months
Department: Transport
Branch: Marketing and Communication
Designation: Internship: Customer Care Agent
Remuneration:
- (Qualification completed with min 360 credits): R10 109,86 pm (Basic Salary, no benefits)
Placement: 75 Helen Joseph Street, Old Mutual Building,
Minimum Requirements:
- Grade 12 (NQF level 4)
- Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
- No experience
- Only City of Joburg residents will be considered.
Primary Function:
- Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery.
Key Learning Areas:
- Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
- Provide high quality and professional query resolution that ensures customers satisfaction;
- Manage customer complaints in line with applicable standard operating procedures
- Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increased profitability
- Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures
- Ensure timeous and accurate reporting of customer care related activities;
Leading Competencies:
- Customer Services Orientation skills
- Listening skills
- Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
- Customer complaints and resolutions skills
- Good coordination and Organising skills
- Good communication skills (verbal, listening and written).
Core Learning Competencies:
- Knowledge of customer complaints and resolution methodologies, process, procedures and systems.
- Knowledge of local government environment
- Records administration related knowledge
- Attention to detail
- Initiative and pro-activeness.
Best Before: Friday, 27 February 2026
Enquiries only:
Contact Person: Rutana De Klerk Tel No: (011) 022 8656
Please take note that only online applications will be considered.
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. Only shortlisted applicants will be contacted.
COMPLETE THE ONLINE APPLICATION FORM HERE
