Ref No: REC25_18
Department: Adjudication
Business Unit: Industry Legal
Job Type: Contract
Posts Available: x2
Duration: Twelve (12) months.
Payment: Request Related
The Office of the Ombud for Financial Services Providers( FAIS Ombud) is established in terms of the Financial Advisory and Central Services Act, 37 of 2002( the FAIS Act). It’s ideal is to consider and dispose of complaints in a procedurally fair, informal, provident and ready manner and by reference to what’s indifferent in all circumstances.
Job Description
In order to discharge its accreditation, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a channel of competent trainee entrants to the labour request.
Roll out of the Programme Recommended campaigners will be given an occasion to learn under a devoted tutor. Graduates will be assigned to the Case Management/ Adjudication Department and exposed to colorful faculty- grounded training.
Benefits of the programme
- Exposure to working in a target- driven terrain on complaints entered by the public against fiscal service providers and to move same towards a resolution in a procedurally fair, informal, provident and ready manner.
- Working in a platoon of educated attorneys, fiscal diary( s), Investigators and mediators.
- Occasion to be part of an established statutory office and a Mentorship Programme.
Crucial Performance Areas
- Disagreement Resolution grease fair accommodations and agreements when applicable.
- Stakeholder Engagement Interact hypercritically with all parties involved in the process.
- Case Evaluation Analyse substantiation and arguments completely and objectively.
- Punctuality & effectiveness arbitrate cases instantly and manage workload effectively.
- Confidentiality Maintain the security and confidentiality of case information.
- Fairness & Impartiality insure unprejudiced, ethical, and conflict-free decision- timber.
- Communication easily eloquent rulings and explain legal generalities effectively.
Job Conditions
- South African citizen with a valid South African Identity document.
- LLB degree.
- PLT (Practical Legal Training) will be an advantage.
- Passion for public service and an interest/ desire to work in the Financial Sector.
- Strong academic background.
- Must be suitable to work in a stressful terrain, willing to learn and work redundant hours.
- Energetic, tone- driven and deadline driven.
- Must be computer knowledgeable.
Please note that correspondence and communication will only be conducted with shortlisted campaigners and that the FAIS Ombud reserves the right not to appoint if a suitable seeker is n’t linked.
Recommended campaigners will be needed to suffer a comprehensive background check, which may include security webbing and verification of credentials.
The FAIS OMBUD is an equal occasion employer committed to the principles contained in its Employment Equity Policy.
Due Date: 10 October 2025.
Inquiries may be directed to Ms. Gontse Setseta at: 0127625000.
Interested operations can apply for the position here
