Are you an unemployed young South African looking for an opportunity to gain valuable workplace experience and kick-start a career in the medical scheme industry? Momentum Contact Centre Learnerships 2025 could be the perfect stepping stone for you.
Momentum Health is offering a 12-month Contact Centre Learnership aimed at equipping learners with theoretical knowledge and practical experience in the workplace. This program is designed for motivated individuals passionate about customer service and eager to grow within the health and insurance sectors.
Contact Centre Learner Overview
Job Title: Contact Centre Learner
Ref No: MMH250228-11
Position Type: Temporary (12-month program)
Start Date: 01 May 2025
End Date: 30 April 2026
Placement: Centurion, Gauteng
Remote Work Opportunity: None
Cluster: Momentum Health
Role Family: Operations
Why Choose Momentum Contact Centre Learnerships 2025?
A learnership is a structured work-based learning program that leads to an Occupational Certificate upon successful completion. In this case, Momentum Health’s Contact Centre Learnership leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5, SAQA ID 105030).
Although the learnership does not guarantee permanent employment, it provides hands-on experience, skills development, and industry exposure that significantly improve your employability within the medical aid administration and insurance industry.
Requirements
To qualify for the Momentum Contact Centre Learnerships 2025, you need to meet the following requirements:
Minimum Requirements
- Completed Grade 12 (Matric)
- Mathematics: Minimum of 40% in pure Mathematics OR 60% in Mathematical Literacy
- Languages: Minimum of 50% in English and one other official South African language
- Computer Literacy: Advantageous but not compulsory
- Must currently be unemployed
- Must be willing to commit to a full 12-month program
- People with disabilities are strongly encouraged to apply
- Must submit certified copies of Matric certificate and ID (not older than 3 months)
Additional Eligibility Criteria:
- Must be a South African citizen aged between 18 and 30 years
- Must be available from 01 May 2025 to 30 April 2026
- Must be able to commute to the workplace independently
- Must not be studying part-time or full-time at a tertiary institution
- Must not have completed the same learnership before
What You’ll Gain
This learnership is structured to provide both classroom-based and practical workplace training. You will gain:
- Theoretical Training – Learn key concepts related to health benefits advisory and contact centre operations.
- Workplace Exposure – Gain first-hand experience working in a corporate health business environment.
- A National Qualification – Earn a recognized Occupational Certificate upon completion.
- Enhanced Career Opportunities – Increase your chances of securing employment within medical aid administration or the insurance industry.
Duties & Responsibilities
During the Momentum Contact Centre Learnerships 2025, you will be expected to:
- Attend classroom activities and practical training sessions
- Perform on-the-job functions under supervision
- Gain in-depth knowledge of Momentum Health’s products, policies, and procedures
- Compile a Portfolio of Evidence for submission to Sector Education and Training Authority (SETA)
- Complete required logbooks for work-based learning
- Undergo formative and summative assessments to achieve the required competency level
- Demonstrate your ability to use the company’s systems and processes effectively
- Uphold the Momentum Group’s values and professional standards
Key Skills & Competencies Needed
Momentum Health is looking for applicants who possess the following skills and attributes:
- Commitment to the Medical Scheme Industry – Show passion and willingness to learn about health benefits administration
- Attention to Detail – Accuracy is crucial when dealing with customer queries and data entry
- Ability to Work Under Pressure – Remain calm and customer-centric in a fast-paced environment
- Good Communication Skills – Must be able to articulate information clearly and professionally
- Problem-Solving Skills – Ability to think critically and resolve customer concerns effectively
- Collaboration & Inclusiveness – Work well within a team and engage with diverse individuals
- Self-Management & Results-Driven – Show initiative and strive to achieve excellent performance
How to Apply
If you meet the above criteria and are interested in this exciting opportunity, apply before the due date: 18 March 2025.
COMPLETE YOUR ONLINE APPLICATION HERE
Why Momentum Health?
Momentum Health is a trusted name in South Africa’s health industry, offering integrated and innovative healthcare solutions. The company values excellence, innovation, and client-centricity, making it an ideal place to learn and grow in the medical scheme sector.
Joining the Momentum Contact Centre Learnerships 2025 provides you with a once-in-a-lifetime opportunity to gain industry-relevant experience, acquire valuable skills, and boost your career prospects.
