- Placement: Beaufort West
- Job Type: Full-Time (Hybrid Work Setup)
- Due Date: March 10, 2025,
- Ref No: R-15972710
Purpose
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Requirements
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Related Fields)
Responsibilities
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Additional Information
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
Why is this role Perfect for You:
- Competitive Compensation & Benefits: Enjoy a comprehensive benefits package designed to reward your contribution.
- Growth Opportunities: Develop your skills in a rapidly growing company that values its employees and promotes from within.
- Hybrid Flexibility: Enjoy the benefits of working both from home and in the office, offering you the flexibility you need to balance work and life.
- Be Part of Something Bigger: Join an organization that empowers Africa’s tomorrow, one story at a time.
How to Apply:
COMPLETE YOUR ONLINE APPLICATION HERE
